Privacy Policy
Last updated: January 2026
1. Introduction
Credibly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review platform service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and business details when you register
- Review Content: Reviews, ratings, and responses you submit
- Payment Information: Billing details processed securely through Stripe
- Communications: Messages you send to us or to businesses through the platform
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, and actions taken
- Device Information: Browser type, operating system, and device identifiers
- IP Address: Used for security, fraud prevention, and approximate location
- Cookies: Session and preference cookies for site functionality
3. How We Use Your Information
We use collected information to:
- Provide and maintain the Service
- Process transactions and send related information
- Verify review authenticity using AI-powered moderation
- Detect and prevent fraud, spam, and abuse
- Send administrative and marketing communications (with your consent)
- Improve and personalize the Service
- Comply with legal obligations
4. AI-Powered Review Moderation
We use artificial intelligence (Claude AI by Anthropic) to analyze reviews for authenticity. This analysis includes:
- Review text analysis for patterns indicating fake or manipulated reviews
- Comparison of review metadata (timing, IP patterns) to detect coordinated manipulation
- Sentiment analysis to identify mismatches between text and ratings
This automated processing helps maintain the integrity of reviews on our platform. You have the right to request human review of any automated decision.
5. Information Sharing
We may share your information with:
- Businesses: Review content is shared with the reviewed business
- Service Providers: Third parties who assist in operating our Service (hosting, payment processing, email)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your data at any time. Some information may be retained for legal compliance or legitimate business purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Object to or restrict processing of your information
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@getcredibly.online.
8. Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Monitoring for suspicious activity
9. Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect information from children under 16.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: support@getcredibly.onliney